Terms and Conditions
These terms are between Lipology® and the delegate/customer:
Definitions ” The company ” = Lipology® training academy course – a dermal filler or Botulinum Toxin training course, Master class training or any other course provided by the company. “You” = an individual or company wishing to undertake such training. “Booking” = is any individual or company that reserves a place on the course by telephone/online or by email.
Terms relating to a booking – a non-refundable deposit, which is required at the time of booking. The final balance must be paid in cleared funds within 30 days of the commencement of the course. Failure to adhere to this policy may result in the applicant losing their place on the course and their deposit.
By booking the course it is deemed you have accepted the terms and conditions set out here . These conditions do not affect your statuary rights. By booking the course you are deemed to have entered into a specific date contract with the company.
It is the responsibility of the applicant to ensure that the course is suitable for their own personal or business requirements. Lipology® is pleased to offer advice both written and verbal but the ultimate responsibly reverts to the applicant and the company takes no liability in the event of the content of the course does not meet individual expectations.
For the avoidance of any doubt:
due to a requirement of Lipology® once initial deposit has been received from the delegate, Lipology®️ enters into contractual obligations with third parties to facilitate training. If the delegate cancels at any given time prior to the training date, all balance monies are due to Lipology® in full.
Terms and Conditions of Purchase
This website (“the Site”) is operated by Lipology Academy Ltd (“Lipology®”). The sales are made by Us, Lipology Academy Ltd. We want our customers to understand clearly how the Site works and particularly the basis on which products and services are purchased.
We sell products and services via the Site to traders and businesses based on these terms and conditions of purchase. The use of our Site is also subject to any additional terms and conditions We may notify to You or which apply to offers We may promote. Please read these terms carefully before making a purchase on the Site, You will agree to these terms and conditions as part of any purchase You make on the Site.
|Goods||means the goods you order on the Site and which you agree to pay for.|
|Services||means any courses you order on the Site and which you agree to pay for.|
|We, Us or Our||means Lipology Academy Ltd company registration number 10649288, and the registered office of which is at 6 Lichfield Grove, Ashton-In-Makefield, Wigan, WN4 9JE|
|You or Your||means the person making any purchase.|
2 Purchasing Goods on the Site (See also Product Sales section below)
2.1 The purchase of Goods made via the Site is a purchase from Us.
2.2 You agree that Your contract for the purchase of any Goods via this part of the Site is made under an agreement between You and Us. In particular You agree:
2.2.1 the estimated time for delivery and supply of any Goods is an estimate only;
2.2.2 You will make payments to Us required for any Goods before the goods are dispatched (or as We otherwise agree in writing);
2.2.3 We are not bound to provide any goods (and no contract is binding on Us) until we confirm goods have been dispatched;
2.2.4 We will be responsible for any faults with any Goods and/or any refunds for Goods returned in accordance with our Refund and Returns policy; and
2.2.5 Our Refund and Returns policy will apply to the provision of any Goods.
3 Purchasing Services on the Site (See also Course Sales section below)
3.1 The purchase of Services made via the Site is a purchase from Us.
3.2 You agree that Your contract for the purchase of any Services via this part of the Site is made under an agreement between You and Us. In particular You agree:
3.2.1 the estimated time for delivery and supply of any Services is an estimate only;
3.2.2 You will make payments to Us required for any Services before the Services are provided (or as We otherwise agree in writing);
3.2.3 We are not bound to provide any Services (and no contract is binding on Us)until we confirm We will do so;
3.2.4 Our Refund and Returns policy will apply to the provision of any Services;
3.2.5 We may amend the details of the provision of Services at any time where necessary to meet regulatory requirements, as required by an accreditation provider or where reasonably necessary to do so.
3.3 You shall provide any reasonable support We require in providing the Services. In the event that You fail to provide any such support or to meet the course requirements We may cease the provision of the Services and You shall not be due any refund.
3.4 We may amend or reschedule any dates or times for courses at any time.
4 Contracts for Goods or Services on the Site
4.1 You may purchase Goods or Services which are for sale on the Site by clicking on the “Add” button on the relevant item.
4.2 We will contact You by email to let You know when any Goods selected will be dispatched and an expected delivery date. We will contact you again to confirm dispatch. The dispatch email will be our acceptance of Your order and at this point there will be a binding contract between You and Us. The dispatch email will only cover those Goods mentioned in it and not other goods which may have been ordered.
4.3 We will contact You by email to confirm the details of any Services selected and when the course will be provided. The confirmation email will form the contract between us and at that point You will have a binding contract with Us for the provision of the Services.
5.1 We try our best to display accurate and up to date prices on the Site. However, because of the number of Goods We sell (and as Services may have third party costs) occasionally there may be errors which mean We cannot state the definite price until We send You the email confirming Your order.
5.2 If the price of the Goods or Services is different at the time We are ready to send the email confirming Your order then two things can happen:
5.2.1 if the price is lower then We will charge you the lower price and proceed to dispatch the Goods or confirm the Services; or
5.2.2 if the price is higher then We will either cancel your order or contact You to ask You either whether You wish to pay the higher price or to cancel Your order. If the order is cancelled by Us or You do cancel the order then if You have already made any payment(s), We will make a refund.
5.3 All prices shown are inclusive of VAT.
5.4 You must make full payment to Us for the Goods or Services, via Sites secure online checkout process.
5.5 You are required to pay in Great British Pounds Sterling.
5.6 All outstanding or late payments will incur a late payment charge of £250 plus VAT to cover the additional costs incurred by Lipology® Academy Ltd in attempting to retrieve over-due monies. If payment is not made within 7 days of the ‘late payment charge‘ notification, Lipology® Academy Ltd reserves the right to issue proceedings via the court to recover payment without further correspondence. All costs incurred from litigation will be sought in full from the party/parties owing the money to the company. Interest on any late payments shall also be due at the rate of 4% above the base rate of Barclays Bank plc.
6 Availability of Goods and Dispatch:
6.1 We shall specify an estimated dispatch date for Goods being purchased. This is an estimate of the delivery date and We will use reasonable endeavours to deliver based on the estimated delivery date.
6.2 If We are unable to meet any stated dispatch or delivery dates or times We will inform You as to the progress of Your order. If the delay will be substantial (that is take more than 30 days from when You place Your order) or if the Goods will not be available at all for dispatch, We will offer You the option either to cancel Your order and refund any payment(s) You have made or allow You to choose alternative Goods.
6.3 All postage, customs and excise duty, VAT and any other taxes associated with the sale (if applicable) will be paid by You.
6.4 We only make deliveries in the United Kingdom.
6.5 We may deliver the Goods in one or more instalments and some of the Goods may be delivered directly from the manufacturer of the Goods.
6.6 You agree to the provision of any data You supply to purchase goods to be provided to our third party logistics providers, who will hold this under their own Data Protection authorisations and policies.
6.7 Our deliveries will be carried out by our third party logistics supplier. They will deliver during normal working hours (Mon-Fri 9am to 5pm) to the address provided. You are responsible for ensuring the address is correct. If You are not available to collect a delivery they will arrange to leave the package with a neighbour where they believe it is safe to do so or may provide You with details for collecting the package. Delivery will be complete and You will be responsible for goods when they are delivered to the address You provided, when they are delivered in accordance with Your instructions (for example to Your place of safe storage), when they are held for Your collection or in any other manner agreed between You and the logistics supplier. We are not responsible for any delay in delivering any Goods and shall only be responsible for the loss of Goods in transit to the amount of a refund for those Goods.
7.1 Your purchases are made as part of Your business either as a trader or a company. There are no rights to return any Goods or decline the provision of Services. If You decide that you do not want the Goods or Services You order You should notify Us within 14 days. We will consider any request for a return or a refund but are not obliged to allow any returns or refunds except for faulty Goods..
7.2 You will be responsible for the cost of returning any Goods to Us where We agree to a return, other than due to any fault or error of Ours. It is Your responsibility to return the goods and no refund will be made unless We receive the Goods in accordance with our Refund and Returns policy.
7.3 If the Goods do not arrive with You or arrive damaged or in a condition that is not described in or not in accordance with the listing of the Goods, We will either ship a replacement item to You immediately and provide tracking for the replacement shipment, OR process a full refund within 30 working days. It is Our responsibility should the item be damaged in transit or lost. If a replacement is not available We will process a full refund. You must notify us of any damaged goods within 24 hours of receipt.
7.4 You must resolve any dispute with Our Customer Support team, and not through attempting to revoke an Electronic Money purchase transaction or chargeback.
7.5 You must inspect any items purchased immediately upon receipt to ensure that it accords with any description given in the item’s listing and to ensure that the product is safe.
8 Disclaimer/Limits of Liability
8.1 The Site and any services we provide are on an “as is” basis. We make no other representations or warranties of any kind, express or implied, including without limitation:
8.1.1 that the Site, any Services or Goods will meet Your requirements, will always be available, accessible, uninterrupted, timely, secure or operate without error;
8.1.2 the information, content, materials or products included on the Site will be as represented or available for sale at the time of sale;
8.1.3 any implied warranty arising from course of dealing or usage of trade; and
8.1.4 any obligation, liability, right, claim or remedy in tort, whether or not arising from our negligence.
To the fullest extent permissible under applicable law, we disclaim any and all such warranties. For the avoidance of doubt any warranties implied by statute or regulation are included in the supply of any goods but otherwise no warranties are included.
8.3 Any sale will be subject to any warranties implied under applicable law.
8.4 Limitation of Liability.
8.3.1 We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
8.3.2 If we breach these terms We shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by You and Us at the time of you placing Your order, and such order being dispatched. To the extent of any statutory warranty We shall only be liable to the extent required by law. We shall only be liable for the greater of: (a) 100% of the cost of any goods we have been paid as part of any applicable transaction about which you are making a claim; or (b) £100.
8.3.3 We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
8.3.4 We are also not responsible for failure to meet any of our obligations under the Terms or any agreement where such failure is due to events beyond our reasonable control.
9.1 Your satisfaction is important to us. If you have a complaint you should:
- Contact us on Info@lipology.uk.com with full details of your complaint;
- We will review your complaint fully and if we need any further details from you will request these;
- We will reply to you within 14 days to provide a full reply or confirm when we will be able to provide a full reply.
10 Data Protection
10.2 Where you have consented to our holding your data for marketing purposes you may notify us at any time that you no longer want us to market goods and/or services to you. We will remove you from our marketing data bases but may still hold your data where you have entered any transactions with us.
11.1 We retain the right, if We consider it appropriate, to:
11.1.1 immediately halt any sale;
11.1.2 prevent or restrict access to the Site or our services; or
11.1.3 take any other action to restrict access to or availability of or remove any objectionable material, feedback, ratings, on the Site. We reserve the right and have absolute discretion but not an obligation, to remove, screen or edit any content that breaches these provisions or is otherwise objectionable.
11.2 Invalidity: If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11.3 Contracts (Rights of Third Parties) Act 1999: For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
11.4 You must not whether by yourself or in conjunction with other participants, manipulate transactions in ways that are unfair to us or other users of the Site.
11.5 All of the terms and conditions set out for this Site are subject to change without notice and You should check the details before any transaction. I there is any change the terms and conditions will apply from the date We made the change for future transactions.
11.6 These terms are governed by English law and subject to the exclusive jurisdiction of the courts of England.
12 Product Sales
12.1 Any shortages or damaged goods must be reported to Lipology® within 3 working days of receipt or Lipology® will not take responsibility. Lipology® can take no responsibility whatsoever for any loss of income for late delivery or non delivery.
12.2 Lipology® reserves the right to amend or change the companies terms & conditions at any time without giving any prior warning or notice to any such changes or amendments.
12.3 It is the responsibility of the customer/practitioner to ensure that all products are used within the sell by date. Lipology Academy ltd accepts no responsibility for products used outside their sell by date.
12.4 Lipology offers a 14-day returns policy to its customers. If you are not satisfied with your purchase, you must contact our customer service team at firstname.lastname@example.org explaining that you wish to return the product(s). Deposits that are paid towards training also have a 14-day refund policy after this time period Lipology Academy Ltd will not be able to give any refunds on all training course deposits.
12.5 Please note that Lipology are unable to refund product(s) if it has been opened, used or damaged (including damage incurred during transit back to us) unless product is faulty. Returns can only be honoured if the product(s) in returned intact. Please note that the cost of shipping goods back to us is the customers responsibility.
12.6 Lipology will not refund customers if they refuse to accept the delivery from either the local postal office, courier, border control or customers even once the products have been returned to us.
13 Botulinum Toxin
13.1 Botulinum toxin is a prescription only medicine, If you are not a registered prescriber the responsibly and onus is on the delegate to find and work with a prescriber who is willing to prescribe on the delegates behalf and can offer the delegates clients a face to face consultation.
13.2 The delegate will also require a pharmacy that is prepared to supply the botulinum toxin on the basis of a prescription being received from the delegates registered prescriber.
13.3 Lipology® will take no responsibility or be involved with this aspect.
13.4In certain jurisdictions in the UK, registration with the relevant health care authority may be a mandatory requirement . Lipology® will take no responsibility whatsoever if a delegate fails to register if required.
13.5 For the avoidance of any doubt no course material, photos or slides produced by the company along with its curriculums may not be given to any third party without written consent of the company.
13.6 Lipology® does not take any responsibility for any future legislative changes that affects the delegates ability to carry out any of the procedures taught in part or whole previously taught by Lipology®
14.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
14.1.1Pay in 3
14.1.2 Pay Later
14.2 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
15 International Shipping
15.1Lipology currently use DPD for international shipping DPD’s terms and conditions can be located here https://www.dpdlocal.co.uk/terms-and-conditions.jsp#9
15.2 Any deliveries outside the UK could be subject to local import duty taxes. VAT taxes are payable locally as we do not charge VAT on anything we send outside the UK. For more information on this contact your local customs.
16 Dates And Locations
16.1 The company reserves the right to cancel, amend and rearrange training dates if such circumstances arise beyond its control. The company will make its best endeavours to inform applicants as soon as reasonably possible to do so and provide an alternative course date or a refund. The company also reserves the right to decline any application and withhold the reason for doing so. No refund will be made for any cancellation made after final balances are received.
17.1 In the event you fail to attend the scheduled course no part of the course fee will be reimbursed.
18 The Course and Its Certificate of Competence and Completion
18.1 The certificate will be issued when the applicant completes the course in its entirety to include all pre-course work, study & research and practical applications of the relevant training. A certificate of competence will be issued on completion of training to attain insurance. Four case studies must be completed by the applicant and reviewed by the tutor who will determine the standard of the applicant prior to a certificate of completion being issued. It is a mandatory requirement that case studies are submitted within three months of the certificate of competence being issued .Failure to do so can invalidate your insurance and the licence to use the Lipology® may be revoked.
18.2 The company will only issue a certificate of completion when the applicant has completed all aspects of the course and has demonstrated their ability to carry out the aesthetic treatment that would be expected of the industry and carried out safely under the supervision of Lipology® accredited trainers. The company will only issue a certificate of completion when the applicant has reached the required standard for certification. It is unlikely that additional training will be required but, if so, an additional one day of training will be given at no additional cost if taken up within three months of the initial training, if further training is required there will be a additional cost. All applicants are expected to observe and abide by all the policies regarding health and safety and any other regulations that are set out by the company.
18.3The commencement of the course is deemed to have commenced when the applicant receives the material and information pertaining to the pre-course study.
19.1 The company will endeavour to provide models whenever possible but the responsibly is on the applicant to provide models in the main. The company must be informed at the time of booking as to the availability of their own models. Models are normally charged at a reduced rate solely to cover the cost of the products used in their own treatment.
20 Post-Course Training And Support
20.1 The company agrees to give ongoing support and mentorship to the applicant for as long as it deemed necessary. The format of this support can be online, by email or by telephone.
20.1 The terms and conditions which are set out above by the company and the course applicant will supersede all discussions, correspondence and representations made prior to the date of the course being booked.
20.3LIPOLOGY® licence agreement & restrictions on use.
20.4 The licence agreement between Lipology® (we or us) and the individual or company who Lipology® has given the right to use the branding of Lipology®.
20.5 Qualified practitioners can only use & advertise the products they have been trained in under the Lipology® Banner.
20.6 The mandatory time scale in which case studies must be submitted is adhered to.Failure in compliance may render the right to use the Lipology® advertising materials and its logos will be withdrawn.
21 Currency Conversion
21.1 Currency conversions are estimated and should be used for informational purposes only. Checkout/purchases still use the store’s currency.
22.1 Due to covid-19 we endeavour to let anyone know immediately if there are any changes in training and if we have to cancel because of COVID related problems we reserve the right to reschedule training and it is up to Lipology Academy Ltd to decide on our refunds policies. 22.2 If you are advised to isolate due to track and trace or receive a positive test result we will require proof of this before issuing refunds or rescheduling training if you can not provide this within the time frame asked we have the right to refuse refunds and will not be able to reschedule for another date, a further payment will be required to book on to any alternative training. Our refund and rescheduling policy requires a weeks notice prior to the training date in order to do so.
23 The following trademarks are owned by Lipology:
- Lip Genius
23.1 Only individuals accredited by Us in accordance with the details of Our courses are authorised to use these trademarks. We reserve the right at any time to amend the criteria for use of Our marks and to remove an individual’s license to use any of Our trademarks.